Thank you
Anticipating people's needs
The follow up....
Giving Thanks
The Heart Model ( resolving the problems)
The Heart Model ( how we apologize)
The Heart Model (listening skills)
How to overcome conflict....
Final part of the 4 E's....
The four E's continued.....
The four E's...
Exploring entry questions....
How to instantly build rapport ...
The four human needs ...
Respecting other people.....
Human beings need 4 things.....
